Connecting your
personal info with AR
Meet Neoke, an innovative start-up empowering travelers with a digital wallet for identification processes. With Neoke, users can conveniently manage their digital information, providing easy access to hotels, airports, and security checkpoints during their trip.
Neoke presented the goal of designing and integrating an autofill feature for paper forms, that would allow their users to navigate check-in processes also outside of the platform ecosystem. The main purpose is streamlining the process for Neoke users, but it is also a good way of incrementing the USP for  the App and its appeal for a broader audience.
MY ROLE
UX/UI Design
User interviews
Prototype
Design System
CLIENT
Neoke
Quantitative research
We conducted a survey to learn about user travel preferences and behaviors. The results surprised us, as check-in and form filling  in hotels particullarly weren't pain points. Instead, booking flights,  hotels and filling forms in other languages were the main concerns.
0
TRAVELS 3+ PER YEAR
0
STAYS IN HOTELS
0%
CHECK-INS CHALLENGING
Is this a real problem?
We interviewed diverse travelers to grasp their journey experiences. Our findings show that while  hotel check-in paperwork is seen as standard, other paperwork is perceived as time-consuming and inconvenient, with users seeking more efficient ways to share personal information.
“I use Google Maps when I want to go from point A to point B. Sometimes I use it because I don't want to think”
“Wasting time is the main challenge to fill out the form. I want to know what I have to fill in advance, not on the spot”
“I booked online through a platform, but I had to fill paper forms at the counter. It took me at least 40 minutes”
Problem Statement
People traveling abroad need to find a way to navigate freely, protect their data, and be understood because they want a stress-free experience.
01
How might we streamline Check-ins requiring paper forms?
02
How might we guide travelers through unfamiliar texts and forms?
03
How might we help users navigate forms and documents beyond Neoke Ecosystem?
Then we started ideating...
Design System
Following the IOS Design guidelines, we developed fundamental components and their variations in Figma to construct the user interface. This entailed incorporating over 40 icons and creating more than 70 new components while ensuring accessibility and compliance with WCAG standards.
High Fidelity
We prototyped our solution in Figma, incorporating insights from mid-fidelity testing and Style tile guidelines. Our prototype focuses on key app features: Check-in process, ARV live  navigation and wallet navigation.
YEAR
2023
TEAM
Thanos S  - Lead Designer

Sebastian Honores -  CPO
Serena Rizzo - PM
Speed filling out paper form
0
Users can speed up their paperwork and help others do the same.
Likely to use it for traveling
0
Users indicated their intention to use Neoke for international travel.
Likely to use it for other purposes
0
Users wanted to use the app for more than just travel, including government-related tasks.
Recommend this app to others
0
Users indicated their intention to recommend this app to fellow travelers with similar needs.
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